FAQ

✨ SUKAISTORE – Frequently Asked Questions (FAQ)

🔹 1. What is the minimum order amount?

🛒 The minimum order is 200 AED, excluding shipping. Shipping fees are calculated at checkout based on your location and order weight.

🔹 2. How long does delivery take?

✅ We offer pre-order delivery in 10–12 days across the UAE. In-stock items are delivered within 24–48 hours.

🔹 3. Are the products authentic?

💯 Yes! We only sell 100% authentic Korean, USA, and Indian beauty products, sourced directly from authorized suppliers.

🔹 4. How can I track my order?

📦 Once your order is shipped, we’ll send you a tracking number via WhatsApp or email.

🔹 5. Do you accept returns or exchanges?

🔁 If your item arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.

🔹 6. Can I order wholesale?

🤝 Yes! Visit our Wholesale Signup Page or message us on WhatsApp to apply. Wholesale pricing is available for qualified resellers.

🔹 7. Which payment methods are accepted?

💳 We accept Cash on Delivery, Card Payments, and Apple Pay for online orders.

🔹 8. Do you deliver outside UAE?

🌍 Yes, we deliver to Qatar, Saudi Arabia, and India. Please allow an additional 3 days for shipping due to international transit.